Delivery & FAQs
Frequently Asked Questions (FAQ)
Welcome to Hobby Foam Supplies! We want to make your shopping experience as smooth as possible. Below are some commonly asked questions that might help you. If you don't find the answer you're looking for, please feel free to contact us.
1. How do I place an order? To place an order, follow these simple steps:
- Browse our website and add the products you like to your cart.
- Click on your cart to review your items.
- Click "Proceed to Checkout" and follow the on-screen instructions to complete your purchase.
2. What payment methods do you accept? We accept several payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
3. Can I track my order? Yes, you can! We use Australia Post. Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's status on our website or at Australia Post
4. What is your return policy? We offer a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7 days of receiving it. Please review our Return Policy for detailed information.
5. Do you offer international shipping? Yes, we offer international shipping to many countries. However please email us at hello@hobbyfoamsupplies.com.au and what you need with quantity and full shipping address. We will then send you invoice with shipping cost
6. How long will it take to receive my order? Shipping times may vary depending on your location and the shipping method you choose. Typically, domestic orders are delivered within 2~6 days, while international orders may take longer.
7. Is my personal information secure on your website? Absolutely! We take your privacy and security seriously. Our website uses advanced encryption technology to protect your personal and payment information. You can learn more about this in our Privacy Policy.
8. What should I do if I have a problem with my order? If you encounter any issues with your order, such as missing items, damaged products, or any other concerns, please contact our customer support or write to us at hello@hobbyfoamsupplies.com.au. We're here to help and will work to resolve the issue as quickly as possible.
9. How do I unsubscribe from your newsletter? You can unsubscribe from our newsletter by clicking the "Unsubscribe" link at the bottom of any newsletter email you receive from us.
10. Can I change or cancel my order after it's been placed? We process orders quickly, but if you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request if your order has not yet been shipped.
11. Do you offer discounts or promotions? Yes, we frequently run promotions and discounts. To stay updated on our latest offers, subscribe to our newsletter and follow us on social media.
12. How can I contact your customer support? You can reach our customer support team via email at hello@hobbyfoamsupplies.com.au or through our contact form. We're here to assist you with any questions or concerns.
13. What if the product I want is out of stock? If a product is currently out of stock, you can sign up for product notifications on its product page. We'll notify you via email when it's back in stock.
14. Can I change my shipping address after placing an order? If you need to change your shipping address after placing an order, please contact us as soon as possible. We'll do our best to update the address if your order has not yet been shipped.
15. XPS Foam details ? The sizes are cut manually, hence there may be variation of up to a centimetre +/-. The colours may vary in actual product compared to what's shown in photo due to manufacturing process variation.