Return Policy
Return Policy
At Hobby Foam Supplies, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to make your shopping experience worry-free.
1. Eligibility for Returns
- You may initiate a return for most items within 7 days of receiving your order.
- To be eligible for a return, the item must be in its original condition, unopened, unused, and with all original tags and packaging.
2. Non-Returnable Items
The following items are not eligible for return:
- Personalized or customized items.
- Gift cards.
3. Return Process
To initiate a return, please email us the details at hello@hobbyfoamsupplies.com.au
4. Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure that your return is received.
6. Refund Process
- Once we receive your return and inspect the item(s), we will process your refund.
- Refunds will be issued to the original payment method used during the purchase.
- Please allow 2~3 days for the refund to appear in your account, as processing times may vary.
7. Restocking Fee
- A restocking fee of 20% may apply for certain returns, such as large or expensive items. This fee will be deducted from your refund.
9. Exchange Policy
- At this time, we do not offer direct exchanges. If you need a different item, you can return the original item and place a new order.
10. Contact Us
If you have any questions or need assistance with your return, please don't hesitate to email us at hello@hobbyfoamsupplies.com.au. We're here to help!